Thank you for joining Episode 7 of your Reboot Program. This is Michelle Perez Patel from SatisFIND. We designed short learning episodes to help frontliners prepare for the day we open our doors to customers again. In this episode, Gabe Baradi will help us understand what Fairness means in the workplace and how practicing this will help us be better at work and develop the growth mindset.
During this challenging time, it is important that we take care of our relationships with our family, friends, and even our colleagues. We may be physically isolated, but we should not let ourselves be emotionally and psychologically isolated from each other. Maintaining good relationships will be all the more important when we reopen our stores and go back to regular operations.
One way in which we perceive how we deal with each other is through FAIRNESS. Fairness is treating people in a reasonable, right and just manner as they deserve it. It is different from equality, which means giving everyone the same thing regardless of circumstances. In relationships, we strive to be fair with people, hoping that they will be fair with us too.
How we treat each other with fairness at work really makes a big difference. Studies show that an employee's perception of fairness at work can affect the attitude and behaviour of that employee. A team connects fairness with the consistent way a manager communicates and deals with the individual employees. When people feel they are treated unfairly, engagement goes down and they might act negatively, like being late to work, having no enthusiasm, not interested in making an effort to sell to a customer, and having no desire to help colleagues and their employers. These behaviors harm the team, the business, the morale at work, and ultimately, it affects the customer’s experience.
On the other hand, employees who feel that they are in a fair work environment have better motivation and attitude. This leads to improved work performance and team morale; people feel and believe that everyone can win given that the opportunities presented to them are fair. Studies also show that we are healthier when we work in a fair workplace.
Here are 4 ways of practicing fairness at work:
Part of being honest is giving truthful feedback to empower someone. We discussed how to give feedback in our Week 2 Q&A episode. We encourage you to make it a practice to recognize positive behaviour when people do the right thing at work.
One more thing we need to understand with Fairness, is that it is not up to us to call ourselves fair. Our opinion of ourselves means nothing unless the people we work with feel that we are fair to them. Creating a work environment that makes people feel safer with each other gives them the assurance that their leader or employer is a fair one, looking after their people’s needs. Practicing empathy and honesty to build trust leads them feeling they are treated with fairness. If you have been following our previous episodes, you will observe that these values in service are interconnected with each other. All these help us develop a growth mindset. See you in our next episode.
We’d like to end this episode with a few questions to help you practice what Gabe shared with us:
This pandemic has hurt many businesses and every business owner is faced with tough decisions. Some will close permanently, some have a few months more to survive, some will have to let go of their people to save the business. It’s during this time that all the more we need to empathize and see each person and each company’s decision with fairness even if we’re affected from these decisions. It’s not easy, but should we find ourselves in this situation, what matters is how we overcome this time. With a growth mindset and the skills to get back on our feet, one day, we will wake up to a world that is fair.
If you have questions about today’s episode, we would love to hear from you. Please click the link for the Reboot Journal and share your thoughts or questions with us. We will answer them in the future episodes. Thank you for joining.