Thank you for joining Episode 6 of our Season 2 of the Reboot Program. Doing what is right is not an easy subject to talk about but this is what’s asked of us if we would like to develop the skills for leadership. In this episode, Gabe Baradi talks about how to lead with integrity and ethics.
The challenges of Covid-19 brought demands for integrity on the part of the service provider, which to customers is represented by the frontliners. Everyone, both employee and customer, wants to feel safe as we go back to work and into our stores. We need to ensure that we are creating the safest environment we can for everyone. Every local government and industry will have specific regulations about how to protect employees and their customers. If we take shortcuts with these safety measures, we risk more than just customer dissatisfaction, we risk everyone’s safety, including our own.
In a recent management study, both employees and employers ranked integrity in the top three of the most important leadership characteristics. Integrity is the foundation of great leadership. Being a leader with integrity means doing the right thing. How we behave as we serve others shows our true character as self-leaders.
What is integrity and ethics? Integrity is the practice of being honest and consistently demonstrating strong moral and ethical values. Ethics are the moral principles that are considered good for individuals and society.
Integrity is also staying true to one’s commitments. Individuals or even a company or organization can show integrity by declaring what they stand for and then doing what they promised.
Here are 3 ways how we can lead with Integrity and Ethics:
If ownership means taking the initiative, being accountable happens when you take responsibility for the results of your actions. Because we are responsible for certain tasks and outcomes, we are motivated by the responsibilities that we have accepted. We show accountability by sticking to our commitment to get the job done with a high level of quality. When we fail at a task, we are honest to take responsibility for the mistake, and we make sure that we learn from this so that it does not happen again. In Season 1, we talked about Humility in Episode 3 and Trust in Episode 6. These are all related values that will help us practice these skills consistently.
This pandemic has claimed many lives and has brought painful challenges for many people and businesses. Covid-19 is a crisis on human life, and we are all survivors still trying our best to survive the uncertainty ahead. The best thing we can do right now is to be the kind of person we can be proud of, who is the same person our loved ones and our employer would be proud to have on their side. A person with integrity is someone who will always sleep peacefully at night no matter what challenges come. See you in our next episode.
We would like to end this episode with a few questions to help you practice what Gabe shared with us:
Our next episodes will focus on customer service and selling skills and how you can apply them at work.
If you reached this episode, you’ve gone a long way. Many people think that it’s a simple job to work as a service frontliner. It’s not. We are in the people industry where our work is solving customers’ problems daily. Those who become very good at this kind of work learned it the hard way, and you will too but this Reboot program helps you understand the WHYs and the HOWs. None of what we covered are easy to do because it takes real commitment to learn new skills and to practice them daily so they become habits. This Reboot series is our gift to you from our years of experience studying and understanding frontliners and customers. We hope this helps you find more meaning and purpose in your work in the service industry.
If you have questions about this episode, please visit the Reboot website and send me a message. Thank you for joining