Thank you for joining Episode 2 of our Season 2 Reboot Program. Going back to regular operations will be a time of transition for everyone. When we reopen our stores and branches, we need to bring in a new mindset and a new set of habits that will make us work smarter and better.
In this episode, Gabe Baradi will talk about the second step to achieve Self-Leadership.
In the previous episode, we discussed the first ingredient of Self-Leadership, which is Self-Awareness. We defined this as the ability to examine our own emotions and reactions, and discovering our strengths and weaknesses. Knowing oneself is important in determining who we are and what we are capable of. After this step, you will be able to manage how you act and react in any given situation.
This is called Self-Management and this is the next step towards achieving Self-Leadership. Self-Management is the ability to develop and utilize one’s capabilities, passions, emotions, and leadership in decision-making. It also means taking ownership over our actions and adjusting our behavior to arrive at the best result possible.
Self-Management is important because it gives you the ability to set your own goals and be proactive in doing what is necessary to achieve these goals. It is required in aligning your thoughts and actions to constantly improve and become excellent in what you choose to do. In the new normal, businesses will need employees who deliver excellent service that makes customers buy and stay loyal to the brand.
Here are 5 way to develop Self-Management skills at work:
- Take the Initiative. Remember that in our industry, “Service is given, not asked for.” The best way to delight our customers, and the people we work with is when we anticipate what needs to be done and then do it. When your colleagues are struggling with a task, and you are finished with yours, offer to help them out. They will see you as a team player and will not hesitate to help you when you need a hand in the future. When you see a task that needs to be done in your store, even if it’s a simple thing like picking up trash that was left on the floor, act immediately to pick it up, instead of waiting for someone else to do it. Your employer and your customers will see that you care for your place of work. When your customer enters your store, don’t wait for them to approach you and ask you questions before you speak with them. Be proactive in approaching them as they enter, welcoming them with a greeting and offer assistance. Because of this pandemic, your customers will be more anxious about safety and more mindful with their purchases. They are looking for service that anticipates their needs, both in safety and in the product that they are looking to buy.
- Organize and plan your time for the things you need to do. There are numerous things that we need to do at work, especially with the challenges of this pandemic after the lockdown. Work with your colleagues and store leaders on what tasks have to be done and in which sequence of order. Plan the things that you need to accomplish within a day, that week, and that month. This keeps you on track to achieving the goals you set out to do and the goals of the team. Without a plan or schedule, you will be trapped into doing things that may seem urgent but are not important.
Urgent tasks are those that need your immediate attention. In some cases, they became urgent because we delayed working on them when there was enough time to complete the task. Important tasks are those that contribute to your and your company’s long-term goals. Using these two attributes, map out the tasks you have and do those that are urgent AND important first. Once you get the habit of doing this, these urgent and important tasks get done with no delays, making you more efficient. Work your way down the list to the “important but not urgent” tasks, and then on to “urgent and not important”, and then lastly to the “non-urgent and not important”. We have the tendency to do the “urgent and not important”, or the “non-urgent and not important” first, which does not help us meet the goals of the team. To keep busy, we end up wasting our time doing things that do not add to our goals or help us deliver delightful service. To survive this crisis, we need to use time smartly and focus on what will help the business recover faster.
- Be accountable for your actions. Being accountable means taking ownership over the tasks you are responsible for. When you take ownership of these tasks, you make a promise to yourself and your team that you will accomplish them. This conditions your mind to increase your dedication to these tasks and commit to complete them. Your leaders and colleagues learn to trust you when you are accountable and see you as dependable. When you are accountable for your work, your customers will feel the sincerity of your service. Your customers will feel your integrity and will choose to support and buy from you over the others.
- Focus on one task at a time. Studies have shown that our habit of multi-tasking may get multiple tasks done at the same time, but not all will be done necessarily well. Instead of having a set of tasks completed but at an average quality, it’s best to concentrate on what you are doing so that you can do it really well. These tasks take a backseat to serving your customers once they enter your store. Focus on the customer you are helping so that they feel your full attention on their needs. If you are busy with a customer and another customer enters, you must acknowledge the new customer by excusing yourself politely with the customer you are with. Both customers will feel it when you are sincere in your service.
- Reflect on what you accomplished at the end of the day. Our growth mindset requires us to constantly seek to improve ourselves and how we do our work. At the end of the day, take some time to reflect about what you have done. Examine what you did right and commit to continuing those excellent actions with consistency. Determine parts of the task where you struggled or you could have done better. As we talked about in S2 Episode 1, reflecting on our performance is not to make us feel bad or regret our actions in the past. When you get to reflect on these properly, you can make the decision to be mindful the next time you encounter challenge
Self-Management is a very important skill in the service industry, if we become a team of people who all practice self-management, we get to accomplish our work faster and there is respect for each other because everyone wants what is best for the team, our company and ourselves. See you in our next episode.
We would like to end this episode with a few questions to help you practice what Gabe shared with us:
- With the tasks you have at home and at work, list down what you remember finishing over the past days. Were they urgent? Were they important?
Use the 4 types discussed in this episode:
Urgent and Important
Important but Not Urgent
Urgent and Not Important
Not Urgent and Not Important
- After identifying the level of urgency and importance, which ones did we prioritize doing first?
- How do you feel about this reflection? This will help give you the self-awareness on how we approach our tasks at the moment.
Self-Management is a process of growth that requires us to make the conscious decision to want to practice this daily. It is about creating the habit each day that leads us to fully developing this skill. If we get to master Self-Management, this will help us succeed in the small things and in the big things.
If you have any questions about this episode please share them using the Reboot Journal. Thank you for joining.