Episode 2: Rebuilding Trust and Relationships

Overview: Learning and upskilling is a process that each person must willingly choose to embrace for personal growth and development to begin. SatisFIND Co-founders, Michelle and Gabe continue with the Reboot Program by guiding us with the first few steps we can take towards rebuilding trust and relationships at work, because we must survive this crisis together as a team.


Thank you for joining us for Episode 2 of our Reboot Program. We designed short learning episodes to help frontliners prepare for the day we open our doors to customers again. In today’s episode, Gabe Baradi will take us through a simple mindset shift on how we can start the process of learning and upskilling ourselves. 


In the previous episode, we talked about the importance of acknowledging our emotions and to be in control through the decisions we make in a day. It would help us further when we shift our perspective from “Why is this crisis happening?” to “What can I do about the situation?” and “What am I thankful for?”.  We create more stress by forcing ourselves to find answers to questions we simply have no way to answer today.  Instead of letting ourselves dwell in a mental state of helplessness, we can focus on a more proactive mindset that again lets us be in control of our day-to-day decisions and finding gratitude in spite of the challenging situation. If someone invited you to watch this video, someone cares about you. If your employer is able to sell products online or through delivery, that is something to be grateful for because not all businesses are able to do that now. 

Let’s continue to practice taking control of our feelings and emotions, even for a few minutes in a day and whenever you start feeling confused, sad, frustrated or helpless, make a conscious decision to divert that feeling towards gratitude. This helps build a daily habit of taking control not only over our emotions but our thoughts. Part of this battle with the pandemic is a mental battle. Our homes may keep us physically safe, but we need to also keep ourselves and our loved ones mentally strong to survive the crisis. 

With everything happening around us, it may seem like there is nothing much to be thankful for, but if you quiet your mind, and take a deep breath, you will find small and big things to be grateful for. 

  1. Let’s start by being thankful for our ability to close your eyes and to take a deep breath. This pandemic is all about the Novel Corona virus that is affecting people’s lung functions and those infected struggle to have the ability to breathe. We sometimes forget that it’s necessary to take deep breaths to replenish the oxygen in our bodies. Take a deep breath now and feel the calm that comes with it.
  2. Be thankful for the circle of people we chose to be surrounded with – some could be family or friends.  They are the people in your home right now. Before this pandemic, we had busy lives, and we spent most of our time at work. This quarantine has forced us to stay home with our loved ones for an indefinite period of time. It may take some getting used to, but let’s make the most of this time to share it with the people you care about. If you have family or friends who live by themselves, please reach out to them regularly. They may be physically isolated but we could make them feel emotionally and mentally connected with us through regular communication.
  3. Be thankful for the technology we have to stay connected with people and the world. In case you are alone during this quarantine, you can still reach out to your loved ones through the magic of your phone and internet access. It is important to stay connected with people during this time. There are also many ways to stay entertained through the internet. Be in control in choosing content that will mentally help you stay positive. This is the time to learn new things that will help you be better at work.
  4. If you are currently employed, be thankful for your colleagues. We all have at least one person at work that we can consider a friend. Check up on them and ask how they are doing. Remember that this pandemic will not last forever, and we will return to work one day soon. Nourish the relationships that you have from work to keep your friendship alive. Ask about how everyone else is doing. Communicating is not gossiping though. Let us be mindful to  keep the conversations positive. If anyone asks you about what will happen to the company, if you do not know the facts, please direct them to your HR or your manager. Fake news are not just on social media, we must avoid forwarding any hearsay or information we are not 100% sure is factual. If we have doubts or questions ourselves, always go to the right source. Ask the right people who would know the answers. This is how we build TRUST within our workplace even if we are not physically together. 
  5. Be thankful for your job and your employer. A lot of people have shifted to working from home during this quarantine. There are restaurants who are able to continue operations through delivery. Some are fortunate to have employers who are able to continue to support us financially during this crisis, while some are not. If you are currently employed, be thankful that your employer is able to do so. It is extremely challenging for business owners now as not everyone has the resources. Prior to the lockdown, a lot of employers made the effort to sanitize our offices and workplaces. These are simple things that say a lot because your employers care about your safety. If you are with us in this episode because your employer would like to help you upskill during this time, that says a lot about the kind of employer you have. They would like to encourage your personal and professional growth. Express your gratitude in any way you can. Sincere, honest and kind words go a long way in rebuilding relationships at work. 

We all want to go back to our normal lives, and we will soon. But this new normal will ask us to see the world differently and will challenge us to find the best versions of ourselves. Because of this pandemic, we will start to value LIFE much more. Simple things we used to take for granted before are the things we miss now. The post-pandemic world will ask us to wake up each day with gratitude, because that is what it means to survive this crisis. There are many who won’t be as fortunate and we should never forget that.  Think of this moment as a time to heal broken relationships you may have at work. If we truly want our business or companies to recover and keep our jobs secure, we must learn to work with each other with trust. We are not here to compete with one another, we are here to survive together. 


If any of you are in between jobs, or lost their work because of the financial burden of this lockdown, do not lose hope. This is a temporary situation and while not all businesses will be able to recover as fast as others, there will still be companies who will start hiring when their operations resume.  In a post-pandemic world, employers would prioritize hiring people with a positive attitude, able to adapt to change and those with the skills that can help the business grow and recover faster. Be that person. Use this time to prepare yourself for the day they start hiring again.  If you sincerely love to work in the service industry, there are opportunities waiting for you soon. We will be introducing SatisFIND Jobs to help qualified job seekers be matched with employers. If you are interested in this, please click the link after this episode and we will include you in our community of Frontliners.  We would like to support you during this time by helping you upskill through learning resources we are giving frontliners for free.

For the next few weeks, through these short videos, Michelle and I will be sharing with you practical lessons on leadership and how you can be a better frontliner at work, how to deal with our co-workers, with your customers and even with your own bosses. See you in our next episode.


We’d like to end this episode with a few questions to help you practice what Gabe shared with us: 

  • If you are currently employed, what are the two things you are most grateful for?
  • When we open the stores again to customers, how would you want to help your employer recover from this crisis?
  • If you are currently not employed, what skills would you like to learn to help you prepare for your next job?

If you have questions about today’s episode, we would love to hear from you. Please click the link and share your thoughts or questions with us. We will answer them in the future episodes. Thank you for joining us.